At NUSQWEAR, we work to make sure your order reaches you safely and within the expected delivery time. Please review the following delivery information before placing your order.
1. Delivery Charges
Delivery charges depend on your payment method and delivery location.
Cash on Delivery (COD)
| Delivery Location | Delivery Charge |
|---|---|
| Inside Rajshahi | ৳50 |
| Inside Dhaka | ৳80 |
| Outside Dhaka | ৳13 |
Delivery charges are added to your order total during checkout.
2. Delivery Timeline
Our standard delivery timeline is:
2 to 3 working days
Delivery time may vary depending on your location, courier availability, weather, public holidays, or other circumstances beyond our control.
The delivery timeline generally begins after your order has been confirmed and processed.
3. Order Confirmation
For Cash on Delivery orders, we may contact you by phone to confirm your order before dispatch.
Please provide an active phone number when placing your order so that our team or delivery partner can contact you when necessary.
Orders with incorrect or unreachable contact information may experience delays or may be cancelled.
4. Delivery Address
Customers are responsible for providing accurate delivery information, including:
- Full name
- Phone number
- District
- Area
- Detailed delivery address
NUSQWEAR is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
5. Delivery Attempts
Our delivery partner may attempt to contact you before or during delivery.
Please make sure that someone is available to receive the package at the provided delivery address.
If a delivery cannot be completed because the customer is unavailable, unreachable, or provides an incorrect address, additional delivery charges may apply for re-delivery where applicable.
6. Delays
Although we aim to deliver all orders within 2 to 3 working days, unexpected delays may occur due to circumstances beyond our reasonable control, including:
- Courier delays
- Weather conditions
- Public holidays
- Transportation disruptions
- Incorrect delivery information
- High order volume
- Other unforeseen circumstances
We appreciate your patience in such situations.
7. Order Tracking
Where tracking information is available, NUSQWEAR or our delivery partner may provide tracking details to the customer.
Tracking availability may depend on the courier service used for your order.
8. Checking Your Order Upon Delivery
We recommend checking your package when you receive it.
If you receive an incorrect, damaged, or defective product, please contact us as soon as possible and follow our Return & Exchange Policy.
9. Contact Us
If you have any questions regarding your delivery, please contact NUSQWEAR through the contact information available on our website.
Last Updated: September 5, 2026